Terms

Dog Boarding
To board at 4Paws Pet Sitting dogs must be at least 12months or older, up to date with required vaccinations, wormed, flea treated and desexed. Vaccination documentation will be required at the time of booking.

We board up to 3 dogs at any one time in our home and will be subject to breed and behaviour. We have the right to refuse a dog boarding should it become aggressive in any way. If there are any concerns through the service, the owner or emergency contact will be notified immediately.

Dogs will have access to a large yard, sniffari spot, lots of playtime, cuddles, walks and park visits and heating & cooling all year round. Dogs will be free to roam around and can come in and out of the house as they like.

At night, sleeping arrangements are determined by the dog. If they are feeling anxious or nervous, they will sleep in a bedroom close to us, otherwise we like to keep them secure and warm in our back room. Unless they are outside dogs and are required to sleep outside.

Damage to Property (dog boarding only)
Should any significant damage be made to the pet sitters home or items while your dog is boarding, it will be the responsibility of the client. We will ensure you are kept updated of any damage during the service.

Pet Visits
Pet visits are determined by either 1 or 2 visits per day. Depending on your location a travel fee will be applied if you are 6km outside of our Seaton home. A set of house keys will be required. These can be provided at the initial meet and greet or picked up from a secure location on the first visit at no cost.

All keys are kept safe and separated from your booking details. A fee of $10 to return the key will be required unless a secure location is advised to leave the key upon the last visit.

Should you require walking as part of this service, this will be at an additional cost and time.

PUBLIC LIABILITY Insurance
We have full Public Liability Insurance, which covers your pets(s) whilst in our care and out walking. We take every precaution to ensure the safety of your pet. We accept no responsibility for any injury, loss/escapes, illness or death of a pet.

Booking Confirmation & Payments
Upon a booking request and a meet and greet is undertaken, a booking confirmation email will be sent to the client providing all the details about the upcoming service. Bookings will not be confirmed until at least the minimum deposit or full payment has been made. A deposit is due within 7 days of the initial booking request

All booking payments for all services must be made to us in full no later than 14 days prior to your booking commencement date and can be made by Bank Transfer.

Cancellations
A cancellation of a booked service can be made with at least 14 days notice prior to the commencement of a booking with paid fees refunded or can be credited to a future booking. If cancellations occur less than 14 days prior, a $50 cancellation fee applies.

Pricing
All prices listed are determined by 4Paws Pet Sitting and are subject to change without limited notice.

Public Holidays
Bookings that fall on or during a public holiday period will incur an additional surcharge of $15 per dog on each public holiday. For pet visits this charge will be a flat fee for the day (not per pet)

Christmas Day surcharge $25

Opening Times
Our pet sitting services are open from 7am to 8pm, 7 days a week. Times could be modified over peak periods ie Christmas, New Years and Easter.

Drop off and pick up times for boarding are only available during these times:
Weekdays: 7am to 8.30am; 12 to 1.30pm or 4.30pm to 8pm
Weekends: 7am onwards

Pet visits will be undertaken between 7am to 9am and 5pm to 8pm. Times will vary per visit, depending on booking numbers.

DISCLOSURE
Clients must disclose any animal behaviour (aggressiveness, anxiety, or other) or medical conditions prior to the stay.

Early pick up / return home
You are able to collect your pet earlier than the agree pick up date, however agree and acknowledge that already paid service fees will not be refunded.

PET MEALS
All meals should be supplied by the client, to ensure your pet continues on the same diet for the duration of the service. Meal should be prepared in individual containers/bags and not supplied in large bulk bags if boarding.

We supply our healthy home made and high value meat treats from Koda’s Kitchen at no additional cost.

If any additional food is required throughout the service, it will be at the owners cost and reimbursement to be made on pick up or conclusion of the service. We can offer prepared meals from our friends at Doggy Grub. All human grade, natural dog food. Cost is dependent on size of dog and feed requirements.

Pet Health
All pets must be in good health and up to date with the vaccination C5 – Distemper, Hepatitis, Parvovirus, Para Influenza and Bordetella (Canine Cough). They should also be up to date with their flea treatment and worming if they are boarding in the pet sitters home. We will require documentation of vaccinations at the time of the first booking and will require a copy each time it is updated.

We have experience in administering medication (both tablets and injections).
Injections will incur a $5 fee per day.

Veterinary Assistance
In the event that it is necessary to seek veterinary assistance throughout your booked service for any illness or injury, we will contact the Pet Owner immediately. If we are unable to get in contact with the owner, we will contact the emergency contact to seek advice.

The pet owner acknowledges and agrees to any costs incurred of any consultation/procedure undertaken is their full financial responsibility. An invoice will be provided to the owner and all fees are to be paid for prior to final day of service. A Vet Release form will be provided at the time of confirming your booking.

Registration of Dogs
All dogs under our care must be fully registered with the appropriate local Council and be wearing their tag. No dog walking or outing will occur unless your pet is registered.

Photos / social media
We like to keep pet owners up to date with how their pet(s) is settling in with us. With your permission we will take photos and provide them via sms, email, facebook messenger or whats App. (whichever is of preference)

We also like to use some of these images for our social media accounts and the website.